Privacy policy

At Shawady Dragon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Billing information
  • Order details
  • Payment-related information
  • Any information you provide through customer support or contact forms

We may also collect technical information such as your IP address, device type, browser type, and website usage data to help us improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

  • Process and confirm your orders
  • Deliver your purchases to the provided address
  • Contact you regarding your order, delivery, returns, or customer support
  • Improve our website, products, and services
  • Send promotional offers, updates, or marketing messages if you have agreed to receive them
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal obligations when required

3. Sharing Your Information

Shawady Dragon does not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers only when necessary, such as:

  • Shipping and delivery companies
  • Payment service providers
  • Website hosting and technical service providers
  • Marketing or analytics service providers
  • Legal or governmental authorities when required by law

These parties are only allowed to use your information for the purpose of providing the required service.

4. Payment Information

We do not directly store your full payment card details on our website. Payments are processed securely through trusted payment gateways or payment service providers.

Any payment information you provide is handled according to the security and privacy policies of the payment provider used at checkout.

5. Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may use your email address or phone number to send you offers, promotions, and product updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website performance, and support marketing activities.

You can choose to disable cookies through your browser settings, but some website features may not work properly.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage method is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only for as long as necessary to complete your orders, provide customer support, comply with legal requirements, and maintain business records.

9. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Request deletion of your personal information where applicable
  • Opt out of marketing communications

To submit a request, please contact us using the contact details provided on our website.

10. Children’s Privacy

Our website is not intended for use by children without parental or guardian supervision. We do not knowingly collect personal information from children without proper consent.

11. Changes to This Privacy Policy

Shawady Dragon may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply once published.