Refund policy
At our store, we aim to provide the best quality and experience for our customers. If you're not completely satisfied with your order, we’re here to help.
1. Return & Exchange Period
You can request a return or exchange within 7 days from the date of receiving your order.
2. Conditions for Return or Exchange
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused and unworn
- The item must be in its original condition
- All tags and packaging must be intact
- The request must be made within the allowed time frame
3. Non-Returnable Items
We do not accept returns or exchanges in the following cases:
- Items that have been used, washed, or damaged
- Items without original tags or packaging
- Orders requested after the 7-day period
4. Exchange Policy
- Exchanges are allowed for size or product replacement only
- Exchange is subject to product availability
- Customers may be responsible for shipping fees
5. Damaged or Wrong Orders
If you receive a defective or incorrect item:
- Please contact us within 48 hours of receiving your order
- Provide clear photos or videos showing the issue
- We will cover all shipping costs and replace the item
6. Refund Policy
- Refunds are only applicable in case of defective or incorrect items
- Refunds will be processed using the original payment method
7. Contact Us
If you have any questions or requests, feel free to contact us through WhatsApp