We are committed to delivering your order quickly, safely, and efficiently.

1. Processing Time

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next business day

2. Shipping Time

• Delivery across Egypt typically takes 2–5 business days, depending on your location
• In rare cases, slight delays may occur due to the shipping provider

3. Shipping Fees

• Shipping fees are calculated at checkout based on your location
• Free shipping may be offered during promotions or special campaigns

5. Delivery Attempts

• Please ensure your phone number and address are accurate
• If the order is not received after multiple delivery attempts, it may be returned

6. Delays

We are not responsible for delays caused by:

• Shipping companies
• Incorrect or incomplete address details
• Customer unavailability at the time of delivery

7. Contact Us

If you have any questions regarding your order or shipment, feel free to contact our support team.

At our store, we aim to provide the best quality and experience for our customers. If you're not completely satisfied with your order, we’re here to help.

1. Return & Exchange Period

You can request a return or exchange within 7 days from the date of receiving your order.

2. Conditions for Return or Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused and unworn
• The item must be in its original condition
• All tags and packaging must be intact
• The request must be made within the allowed time frame

3. Non-Returnable Items

We do not accept returns or exchanges in the following cases:

• Items that have been used, washed, or damaged
• Items without original tags or packaging
• Orders requested after the 7-day period

4. Exchange Policy

• Exchanges are allowed for size or product replacement only
• Exchange is subject to product availability
• Customers may be responsible for shipping fees

5. Damaged or Wrong Orders

If you receive a defective or incorrect item:

• Please contact us within 48 hours of receiving your order
• Provide clear photos or videos showing the issue
• We will cover all shipping costs and replace the item

6. Refund Policy

• Refunds are only applicable in case of defective or incorrect items
• Refunds will be processed using the original payment method

7. Contact Us

If you have any questions or requests, feel free to contact us through our support channels.